General Codes of Sale

The sale of products is regulated by the following general conditions of sale:

The products purchased on They are sold directly from Milan Sample Sale, via Savona, 97 - 20144 Milan.
You can request any information through our assistance services by contacting Customer Care (Coll. IP. Mail). If you need more information go to the areaContact us  or visit the sections inormation on reimbursementsand inormative on shipmentsWhere you can find information about purchases and shipments, reimbursements and return of the products purchased on

For any other legal information, consult the sections: terms and conditions of the service, privacy information and refunds information.

1. Our commercial policy

The seller carries out its electronic commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers".

When we talk about "consumer" we refer to any natural person who acts on With purposes not referable to its business, entrepreneurial or professional, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on

In consideration of its commercial policy, the seller reserves the right not to accept proposals for purchase orders from subjects other than the "consumer" or in any case proposals for purchase orders that do not comply with its commercial policy, such as, for example, Proposals of orders for which there is a report, or suspicion, of fraudulent or illegal activities. In such cases, the seller will communicate to the user the failure to accept the order proposal.

All the order proposals transmitted to the seller and the return made by users must also correspond to the normal consumption needs. The seller therefore monitors the number of proposals of order transmitted and made made.

These general conditions of sale regulate exclusively the sending of the purchase order proposals of products available on by the user and the acceptance of the same by the seller.

2. information directed to the conclusion of the contract with the seller pursuant to the legislative decree 9 April 2003, n. 70

To conclude the purchase contract of one or more products on, you will have to send a purchase order proposal to the seller electronically by filling out the form available on and following the related instructions.

In compliance with article 51, paragraph 7, of the legislative decree 6 September 2005, n. 206 (the "Consumer Code"), we will provide you with a summary of the commercial and contractual conditions that will apply to your proposal for the purchase order of the products and a summary of the information on the essential characteristics of each product ordered with the relative price (inclusive Of all applicable and current taxes or taxes in the Italian territory, any dognal fees and duties for extraceal countries are excluded and charged to the buyer), the means of payment that you can use to buy each product, the methods of delivery of the products purchased, shipping and delivery costs; as well as the references, the geographical address and methods of contact of the seller and the date by which the seller, once your order proposal is accepted, undertakes to deliver the goods. The seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you will have to incur the cost of returning the products. In any case, you will be recalled the existence of the legal guarantee of compliance with the products, you will be provided with the contact references of our after-sales assistance service and we will remember the possibility of serving the conciliation service, independent and institutional, CD. "Resolvionline", provided by the referee chamber of the Milan Chamber of Commerce as well as the possibility of using the platform for the extra-judicial alternative resolution of the disputes, accessible on the site, made available by the European Commission.

On the confirmation page of the order proposal, in which a postponement to General conditions of Sale and to the information of the Refuel information, we will provide you with summary information about the essential characteristics of each indicated product of your order proposal, the price (including all applicable taxes or taxes) and shipping costs (including any additional costs from you supported for choosing a different type of shipment and delivery and/or faster than the standard one).

The transmission of the order proposal to the seller is a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be required to identify and correct any errors of data entry.

Once your order proposal is transmitted, you will receive an automatic e-mail from the seller to confirm the receipt of your order proposal. The reception of the aforementioned email does not constitute acceptance of your order proposal.

The contract is concluded when your order proposal is accepted by the seller. The seller will send you a second e-mail to confirm the acceptance of your order proposal and the shipping of the products. This email will also contain a copy of the general conditions of sale and the synthesis document on the right of withdrawal.

The order proposal transmitted to the seller will be stored at our database for the period of time necessary for the evasion of the order proposals accepted by the seller and in any case in the terms of the law. You can access your order proposal form, consulting my orders section.

The language available to conclude the contract with the seller is Italian.

The seller may not accept your proposals for purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by e -mail that the contract is not concluded and that the seller has not accepted your purchase order proposal specifying the reasons. If the products, presented on, are no longer available or for sale at the time of the reception or evasion of your purchase order proposal, it will be the responsibility of the seller to communicate you, promptly and in any case within thirty (30) days from the day following the one in which you will have sent your order proposal to the seller, the possible unavailability of the products. If you have already paid the price for the products, the seller will reimburse, without undue delay, as much as you already anticipate and the sales contract will be considered terminated.

The seller also reserves the right not to accept proposals for purchase orders in the cases referred to in paragraph 1.3.

We remind you that, with the electronic transmission of the order proposal, you accept unconditionally and you commit yourself to observe, in relations with the seller, these general conditions of sale. If you do not share some of the terms reported in the general conditions of sale, we invite you not to forward your order proposal for the purchase of products on

With the transmission of the order proposal, I confirm that it knows and accepted also, the additional information contained in, also recalled through links, including theTerms & Conditions, thePrivacy Policy and the information onRight of withdrawal

3. Guarantees and indication of the prices of products 

The seller only sells luxury and top quality brand products. These products are purchased directly from the seller at fashion houses, manufacturers and dealers carefully selected for their rigorous quality checks.

The seller does not sell used, irregular or quality products lower than the corresponding standards offered on the market.

The essential characteristics of the products are presented on within each product sheet. The images and colors of the products presented on However, they may not be corresponding to the real ones due to the effect of the internet browser and the monitor used.

Product prices could be subject to updates. Ascertain the final sale price before submitting the relevant order proposal. In the event that a recognizable error in the indication - by Milan Sample Sale - of the price of a product or in the calculation of the required amount in payment, may be found, Milan Sample Sale will not accept the order proposal and will contact the User in order to offer the opportunity to transmit the purchase order proposal of the product (s) to the correct price.

Purchase requests from countries not included among those displayed in the splash page cannot be accepted by the seller.

All products are equipped with an identification card fixed with disposable seal.

 4. Payments

For the payment of the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order proposal form. In no case will costs higher than those actually incurred by the seller will be charged, in relation to the payment tool you chosen.

In the event of payment by credit card, financial information (for example, the credit/debt card number or the date of its deadline) will be sent, through encrypted protocol, aNexi To other banks, which provide the related remote electronic payment services, without third parties, in any way, having access to it. Furthermore, this information will never be used by the seller except to complete the procedures relating to your purchase and to issue the relative reimbursements in the event of any return of the products, following the exercise of your right of withdrawal, or if it is necessary prevent or report to the police forces the commission of fraud on The price for the purchase of products and shipping costs, as indicated in the order proposal, will be charged on your current account when shipping the products purchased.

5. Shipping, products delivery and risk passage

To find out the specific methods of shipping and delivery of the products, access the sectionShipping methods. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these general conditions of sale and, therefore, are considered fully known by you and accepted at the time of the transmission of the order proposal.

Pursuant to art. 63 of the Consumer Code, any damage to the packaging/packaging of the products you will have to immediately contest it by affixing a written control reserve on the test of delivery. It is understood that, once the delivery document has been signed without any dispute, you will be precluded any exception regarding the external characteristics of what is delivered. In the event that the carrier has been chosen by you personally outside those proposed during the purchase phase, the risk of damage and the loss of products moves to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what is delivered. In this case, every dispute will have to move it directly to the carrier.

6. Customer support

You can request any information by contacting oursCustomer Care. For greater clarifications, access the areaContact us.

7. Right of withdrawal


Click hereTo access the right of withdrawal section, which is an integral part of these general conditions of sale.

8. Times and reimbursement methods

Whatever the method of payment used by you, the refund is activated by the seller, in the shortest possible time and in any case within fourteen (14) days from the date on which the seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of the products returned.

The seller reimburses the same means of payment used for the purchase of the returned products, unless you expressly agreed with the seller the use of a different means of payment and on condition that you should not incur any cost further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order proposal and those who have made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the seller, in each case, against those who made the payment.

We remind you that the date of re -crediting currency is the same as the adjustment; Consequently, you will not suffer any loss in terms of bank interest.

9. Privacy

You can get information on how we treat your personal data by accessing thePrivacy Policy.


For any other information on oursPrivacy Policy You can contact our customer service, selectingPrivacy, or send requests to the e -mail address: or to the address of the seller's registered office.

10. Applicable law and dispute solution

Without prejudice to the application of the mandatory European derivation rules to protect the consumer, the general conditions of sale are regulated by Italian law and in particular by the Consumer Code and the Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31/EC relating to certain legal aspects of the services of the Company of Information in the internal market, with particular reference to electronic commerce").

We inform you that the European Commission provides a platform for the extra-judicial alternative resolution of disputes, accessible on the site

For all disputes relating to purchases and/or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, by the choice of the consumer himself, the Court of Milan.

11. Edit and update

The general conditions of sale are modified from time to time by the seller also in consideration of any regulatory changes. The new general sales conditions will be effective from the date of publication on

The terms and conditions exposed therein define the legal terms applicable to your use of our and the other services provided by us (the "services").

We invite you to carefully read these terms and conditions, making sure you have fully understood them before using the services. Please note that, in using the services, you agree to be bound by these Terms and Conditions. In case of non -acceptance, you will not be able to use the services and you will have to stop using the website immediately. If you continue to use the website or place an order, this will be understood as acceptance of these terms and conditions.


Last updated on 06 July 2020.

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