You have the right to withdraw from your purchase on Milan Sample Sale (the "seller") within seven (7) days from the date of receipt of your order.

For customers who have shipping on Italian territory:
Your return will be applied € 10.00 as a contribution to the management, shipping, sanitation and reconditioning of the garment.
Once your return has been received and accepted, the refund will be completed through the payment method you originally used net of return management costs.

For customers who do not expedition on Italian territory:
In addition to the international shipping costs charged to the customer provided by the courier, a cost of € 9.00 will be applied as a contribution to the management, sanitation and reconditioning of the garment.
Once your return has been received and accepted, the refund will be completed through the payment method you originally used net of return management costs and international shipping.

If your article / order is suitable for the return, you will have access to the return form by clicking here:

Rendered form 

The module is accessible exclusively by registered user, make sure you use the same account you used to place the order.

 

It is understood that, in these hypotheses, the burden of proving the correct and timely exercise of the right of withdrawal will be.

Your article must get to Milan Sample Salt within seven (7) days from the date on which you have communicated your will to withdraw from the contract, which we remind you to be seven (7) days from the date of delivery of the order.

The right of withdrawal is excluded in the event that you have purchased products or sealed goods and that do not lend themselves to be returned for hygienic reasons or related to health protection and have been opened after delivery (such as intimate, stockings and swimsuits ).

1. Conditions for the exercise of the right of withdrawal
The right of withdrawal is intended correctly if the following conditions are fully observed:

to.The right of withdrawal must be regularly exercised within seven (7) days from receipt of the products following one of the methods indicated above;

b.The products must not have been used, worn, washed and, in any case, must comply with the requirements indicated in art. 4, which follows, on the verifications of conformity of the returned products;

c.The identifier card must still be attached to the products with the disposable seal that constitutes an integral part of the good (see the art. 7 below);

d.The products must be returned in their original packaging (if you want to make a kit, you need to return all the items that compose it);

And.The products rendered must be delivered to the forwarder within seven (7) days that start from when you communicated to the seller your decision to withdraw from the contract in order to get them to Milan sample rooms within the maximum permitted times allowed to make the return;

f.The products must not be damaged.

If you have respected all the required conditions, the seller will fully reimburse the price of the purchased products, remaining at your load only the cost of the return, ie those for the return to the seller of the products purchased.

2. Effects of withdrawal
If withdraws from this Agreement, you will be reimbursed all the payments you made in our favor, excluding delivery costs, without undue delay and in any case no later than seven (7) days from the day we are informed of your decision to withdraw From this contract. The refund could be retained beyond seven (7) days only until you have been shown to have returned the goods or until these have not been received by us, depending on which situation occurs first. These refunds will be carried out using the same payment by you used for the initial transaction. The refund will be suspended until receipt of the goods and to verify their integrity.

You are prayed to send the goods or deliver them to us at Via Savona 97, 20144, Milan (MI), without undue delays and in any case within seven (7) days from the day when you have communicated your withdrawal from this contract. The term is respected if it returns the goods before the expiry of the period of seven (7) days. The costs of returning goods will be at your expense.

3. Mode to exercise withdrawal
If you decide to return the purchased product you have seven (7) days of time from the delivery date to communicate the will to make the order made. We will send you a confirmation email as soon as we receive your return to the warehouse and once the integrity of the article has been verified, the refund will be carried out directly on the payment method used to place the order.

Once you have communicated the will to make the return, we will send you a return label that will be charged at the time of repayment of the returned garment.

If the unwanted item is returned after the maximum permitted period, it will no longer be possible to request refund.

If we receive a return off these timing, we could proceed by returning the article by requesting the coverage of the costs of the shipment or, we could hold your article to our logistics to your new provision. 

4. Verifications of conformity of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions set out in the lett. a) and e) of the previous paragraph 1 and you can choose to get the products purchased at your expense. In the case you rejected this expedition The seller reserves the right to retain the products and the amount corresponding to the purchase price of the products.

All products must be returned new and unused, in perfect condition, with all protective materials and with identification and adhesive cards attached to products (if present), in addition to their packaging, accessories and documentation. If the product shows signs of use or if it has been used or altered with respect to its original condition in any way, the seller reserves the right to not accept the return.

For example, the seller may decide not to proceed with the reimbursement in the following circumstances:

• Products have been used, worn, damaged or washed;

• The identifier card is no longer attached to the products with the disposable seal or has not been returned. Please note that the identifier card is an integral part of each product; and / or

• The original packaging is not returned which is an integral part of the product (eg the protective bag);

You will be contacted if the seller will decide not to proceed with the refund for this reason. In this case, you can choose (as an alternative to the redemption of repayment) to get the products purchased at your expense. In this last case, in the case you rejected the shipment, the Seller will have the right to retain the products and the amount indicated for the redemption of the repayment, due to the decrease in value of the returned products.

The seller does not assume any liability in the event of products made by mistake or objects forgotten in the packages or in the products rendered.

5. TemPISCICS OF RETURNS AND REFUND MODE 
You are asked to return the goods or deliver them to us without undue delays and in any case within7 daysFrom the day you have communicated your withdrawal from this contract.

After the seller has received your return and checked that all the requirements have been respected, you will receive an e-mail confirming acceptance of the return andMilan sample saltIt will proceed to full refund. Whatever the method of payment you used between those available, the refund is activated by the seller as soon as possible, and in any caseSeven (7)Days from the date on which it became aware of the exercise of your right of withdrawal, once the withdrawal has occurred in compliance with the above conditions.
The actual time for the re-credit or return of the sums you pay for the purchase of the products depends on the payment methods used:

• Purchase with credit / debit card: the reimbursement time depends on the credit / debit card management company, but normally occurs within two account extracts. We remind you that the credit date of the re-credit is the same as the adhere, so you will not suffer any loss in terms of banking interests;

• Purchase via PayPal: the refund will be made to your PayPal account and will be visible immediately. The actual credit card refund from your PayPal account depends on the Institute that issued the card;

6.Conditions for product change
In some cases, as specified below, you will have the possibility to change the products purchased with others of the same model, having different size and / or color. The change of products will only be possible if the products in the selected size and / or color are available.

The exchange request will take place within the following limits:

• You can request the change of one or more products purchased only with products of the same model, having different size and / or color. The products to be changed must be delivered to the courier within seven (7) days that start from when you communicated to the seller your decision to change the products; 

• You can make a single change request for each product purchased;

• the products for which the change must be returned toMilan sample saltIn their original packaging, not used, nor worn, washed or damaged, and the identifier card must still be attached to the disposable seal;

• The products to be changed belonging to a single order must be sent toMilan sample saltOn one shipment.Milan sample saltIn fact, it reserves the right to not accept products of the same order, shipped for the exchange rate at different times.

• To protect hygiene it is not possible to request the return for the swimsuits and / or intimate of all kinds. Furthermore, all socks, tights and products sold in single size cannot be changed or refunded.

If all the aforementioned conditions are correctly respected, once compiled and sent the return form containing your exchange rate request,Milan sample saltwill take charge of the same request for replacement by sending you an e-mail confirming to this end.

After thatMilan sample saltIt will have received the products you intend to change and check that all the requirements upon exposed have been respected,Milan sample saltwill verify the actual availabilityat its own warehousesProducts in the size and / or color you have selected.

In the event that the product or products selected for the change are available,Milan sample saltYou can accommodate your exchange rate request and therefore proceed to send you an e-mail confirming the shipment of replacement products. The shipment will take place in this caseFourteen (14)working days from the date on whichMilan sample saltHe learned about your exchange rate request. The shipping costs of replacement products will be charged to Milan Sample Salt.

Where the price of the product purchased is higher than the price of the selected product for the change, no refund will be recognized for the difference.

7.CProduct identifier lineage 
We remind you that all products offered by the seller are equipped with an identification tag set with disposable seal, which is an integral part of the good. We therefore remind you of trying the product without removing the tag and its seal, because the returned products will not be accepted
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