You have the right to withdraw from your purchase on Milano Sample Sale (the "Seller") within seven (7) days from the date of receipt of your order.
For customers who have shipping on the Italian territory:
A cost of € 10.00 will be applied to your return as a contribution to the management, shipping, sanitation and reconditioning of the garment.
Once your return has been received and accepted, the refund will be completed using the payment method you originally used, net of the Returns Management costs.
For customers who do NOT ship to the Italian territory:
In addition to the international shipping costs charged to the customer by the courier, a cost of € 9.00 will be applied to your return as a contribution to the management, sanitation and reconditioning of the garment.
Once your return has been received and accepted, the refund will be completed using the payment method you originally used, net of the Returns Management and International Shipping costs.
If your item / order is eligible for return, you will have access to the Return Form by clicking here:
It is understood that, in such cases, you will be responsible for proving the correct and timely exercise of the right of withdrawal.( 7) days from the date of delivery of the order.
The right of withdrawal is excluded if you have purchased products or goods that are sealed and which do not lend themselves to being returned for reasons of hygiene or health protection and are been opened after delivery (such as underwear, socks and swimwear).
1. Conditions for exercising the right of withdrawal
The right of withdrawal is exercised correctly if the following conditions are fully met:
a. The right of withdrawal must be regularly exercised within seven (7) days of receipt of the products by following one of the methods indicated above;
b. The products must not have been used, worn, washed and, in any case, must comply with the requirements set out in art. 4, below, on the conformity checks of returned products;
c. The identification tag must still be attached to the products with the disposable seal which is an integral part of the good (see in this regard art . 7 below);
d. The products must be returned in their original packaging (if you want to return a kit, you must return all the items that compose it); < br />
e. The returned products must be delivered to the shipper within seven (7) days from when you notified the Seller of your decision to withdraw from the contract in order to get them to Milan Sample Sale within the maximum time allowed to make the return;
f. The products must not be damaged.
If you have complied with all the required conditions, the Seller will reimburse you in full the price of the products purchased, remaining at your expense only the costs of the return, that is to say those for the return to the Seller of the purchased products.
2. Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, excluding delivery costs, without undue delay and in any case no later than seven (7) days from the day on which we are informed of the your decision to withdraw from this contract. The refund may be held beyond seven (7) days only until you have proven that you have returned the goods or until we have received them, whichever occurs first. These refunds will be made using the same payment method you used for the initial transaction. The refund will be suspended until the goods are received and their integrity has been verified.
Please return the goods or deliver them to us at Via Savona 97, 20144, Milan (MI), without undue delay and in any case within seven (7) days from the day you notified us of your withdrawal from this contract. The deadline is met if you send back the goods before the seven (7) day period has expired. The costs of returning the goods will be at your expense.
3 . How to exercise the withdrawal
If you decide to return the purchased product, you have seven (7) days from the delivery date to communicate your willingness to return the order. We will send you a confirmation email as soon as we receive your return to the warehouse and once the integrity of the item has been checked, the refund will be made directly to the payment method used to place the order.
Once you have communicated your intention to return, we will send you a return label which will be charged to you when the returned item is refunded. span >
If the unwanted item is returned after the maximum allowed period, it will no longer be possible to request a refund.
If we receive a return outside of these deadlines, we could proceed by returning the item to you requesting coverage of the shipping costs or, we could hold your item in our logistics until your new arrangement.
4. Conformity checks of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions set out in lett. a) and e) of the previous paragraph 1 and you can choose to have the purchased products back at your expense. If you refuse this shipment, the Seller reserves the right to keep the products and the amount corresponding to the purchase price of the products.
All products must be returned new and unused, in perfect condition, with all protective materials and with identification tags and stickers attached to the products (if any), in addition to the their packaging, accessories and documentation. If the product shows signs of use or if it has been used or altered from its original condition in any way, the Seller reserves the right not to accept the return.
For example, the Seller may decide not to proceed with the refund in the following circumstances:
• the products have been used, worn, damaged or washed;
• the identification tag is no longer attached to the products with the disposable seal or has not been returned. Please note that the identification tag is an integral part of each product; and / or
• the original packaging which is an integral part of the product (eg the protective bag) has not been returned;
You will be contacted if the Seller decides not to proceed with the refund for this reason. In this case, you can choose (as an alternative to the reduction of the refund) to have the purchased products back at your expense. In the latter case, if you refuse the shipment, the Seller will have the right to withhold the products and the amount indicated for the deduction of the refund, due to the decrease in value of the returned products. p>
The Seller assumes no responsibility in the event of products returned by mistake or items forgotten in packages or returned products.
5 . Tem return methods and refund methods
Please return the goods or deliver them to us without undue delay and in any case within 7 days from the day you notify us of your withdrawal from this contract.
After the Seller has received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return and < span class = "s8"> Milano Sample Sale will proceed with the full refund. Whatever payment method you use among those available, the refund is activated by the Seller as soon as possible, and in any case within seven (7) days from the date on which you became aware of the exercise of your right of withdrawal, once you have verified that the withdrawal took place in compliance with the above conditions.
The actual time for crediting or returning the sums you paid for the purchase of the products depends on the payment methods used:
• purchase with credit / debit card: the repayment time depends on the credit / debit card management company, but usually takes place within two bank statements. We remind you that the value date of the re-credit is the same as the debit, so you will not suffer any loss in terms of bank interest;
• purchase through PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund on the credit card from your PayPal account depends on the institution that issued the card;
6 . Conditions for exchange of products
In some cases, as specified below, you will have the possibility to change the purchased products with others of the same model, with different size and / or color. The exchange of the products will be possible only if the products in the selected size and / or color are available.
The change request will take place within the following limits:
• You can request the exchange of one or more products purchased only with products of the same model, with different size and / or color. The products to be exchanged must be delivered to the courier within seven (7) days from when you notified the Seller of your decision to change products;
• You can make only one exchange request for each product purchased;
• The products for which you request the exchange must be returned to Milan Sample Sale in their original packaging, not used, worn, washed or damaged, and the identification tag must still be attached with the disposable seal;
• The products to be exchanged that are part of a single order must be sent to Milan Sample Sale in one shipment. Milano Sample Sale , in fact, reserves the right not to accept products from the same order, sent for exchange at different times .
• To protect hygiene, it is not possible to request returns for swimwear and / or underwear of any kind. Furthermore, all stockings, tights and products sold in one size cannot be exchanged or refunded.
If all the above conditions are correctly respected, once the Return Form containing your exchange request has been completed and sent, Milano Sample Sale will process the same replacement request by sending you a confirmation e-mail for this purpose.
After Milano Sample Sale has received the products you intend to change and checked that all the above requirements have been met, Milano Sample Sale will verify the actual availability at its own warehouses of products in the size and / or color you have selected.
If the product or products selected for exchange are available, Milano Sample Sale will be able to accept your exchange request and will therefore send you an e-mail confirming the shipment of the replacement products. In this case, the shipment will take place within fourteen (14) working days from the date on which Milano Sample Sale will have become aware of your exchange request. The shipping costs of the replacement products will be borne by Milano Sample Sale.
If the price of the purchased product is higher than the price of the product selected for the exchange, you will not be refunded for the difference. < / p>
7. C product identification tag
We remind you that all the products offered for sale by the Seller are equipped with an identification tag attached with a disposable seal, which is an integral part of the good. We therefore remind you to try the product without removing the tag and its seal, because returned products will not be accepted that do not have them. Span >